A social support service your clients get every day, documented the way your auditors want.

No. Calling Round delivers Social Support services under the Independence category of SAH. It is not a medical device, not a diagnostic tool, and not a replacement for clinical care. The regulatory obligations sit with you as the registered provider, the same as for any human-delivered companion service.

You do, in full. Calling Round is a technology supplier. The provider retains all clinical governance, care planning, and patient relationship responsibilities. Our role is to deliver the call and document the conversation. Clinical decisions and escalations remain with your care management team.

Platform fees are fixed monthly. Per-client fees are tiered by volume, so your per-client cost falls as your cohort grows. We do not lock in pricing at pilot rates; volume discounts apply when you cross agreed thresholds. All pricing is confirmed in your scoping conversation.

No setup fee. We do not require a minimum contract for the pilot. Ongoing deployment terms are agreed after the pilot evaluation. We want pilots to convert because they work, not because of contractual obligation.

SAH reimbursement for Social Support services is estimated at AUD $400 to $700 per client per month (final figures depend on the July 2026 price cap outcomes). After paying Calling Round and absorbing care management overhead, providers net approximately AUD $200 to $400 per client per month in margin on a service they previously could not deliver at any price.

If Ray or Rose detects language suggesting physical distress, suicidal ideation, or urgent safety concern, the call protocol is: acknowledge the concern calmly, encourage the client to call 000 or their nominated emergency contact, and continue the conversation with heightened attention. After the call ends, the system flags the conversation with a priority indicator and notifies the care manager immediately via dashboard alert.

This is a feature consideration we take seriously. Ray and Rose are designed to be warm and consistent, but they do not represent themselves as human. If clients form a strong daily habit around the calls, this is positive for wellbeing outcomes. We work with providers to set appropriate expectations in the client consent and onboarding process.

Ray and Rose speak clearly, at a measured pace, with an Australian accent. The system can be configured to increase speaking volume and reduce speaking speed per client. For clients with significant hearing impairment, suitability is assessed case by case with the care manager.

After each call, structured data (topics discussed, flags, emotional signals) is stored and passed to the next call session as context. This is not infinite transcript replay. It is a curated memory summary that Ray uses to personalise each subsequent conversation. The memory builds over time and is reviewed for accuracy by the care manager.

Access is controlled at the provider level. Care managers you onboard to the dashboard have access to client records within their assigned cohort. You control who sees what. Calling Round staff have operational access for support and incident investigation, governed by our data handling agreement.

Call recordings, transcripts, and structured summaries are retained for the duration of your provider agreement plus a 12-month wind-down period to accommodate audit obligations. On contract termination, you receive a full data export before deletion. Specific retention periods can be negotiated for compliance requirements.

You receive full data export in a standard format (JSON, CSV). We carry business interruption insurance. Our infrastructure is cloud-hosted with no single-provider dependency. We are committed to providing 90 days notice in any wind-down scenario.

Once the pilot evaluation is complete and terms are agreed, full deployment typically takes 4 to 6 weeks depending on client volume. The main variable is care manager capacity to complete client profiles. We can provide support resources for larger cohorts.

Yes. We can run a very small proof-of-concept (5 to 10 clients) before a formal pilot agreement. This is typically done in the first 2 to 3 weeks after the scoping call and is designed to let your care team and clients form a view before any broader commitment.

SAH is our primary focus in Year 1. Residential aged care operates under a different funding model and regulatory framework. We are open to conversations with residential providers but do not have a specific product offering for that context yet.