Social calls for clients and residents, with care records your team can use.

No. Calling Round creates conversation records and provider workflow infrastructure. It is not a medical device, not a diagnostic tool, and not a replacement for medical care. Providers retain governance and decide what to do with any record they review.

You do, in full. Calling Round is a technology supplier. The provider retains governance, care planning, and client relationship responsibilities. Our role is to deliver or process the call and document the conversation. Care decisions remain with your team.

Residential pilots are scoped as direct provider fees. Home Care is metered per minute of calls delivered, with volume rates that decrease as monthly usage grows. All pricing is confirmed in your scoping conversation.

No setup fee. We do not require a minimum contract for the pilot. Ongoing deployment terms are agreed after the pilot evaluation. We want pilots to convert because they work, not because of contractual obligation.

Support at Home reimburses social support and community engagement at an indicative median of AUD $99 per hour (range $82 to $110), and claims settle in 15-minute blocks. We plan conservatively at $90 per hour ($1.50 per minute) until the binding cap confirms. At the pay-as-you-go rate of AUD $1.25 per minute ($18.75 per 15-minute block), providers retain $0.25 per minute, about $15 per hour on the conservative basis and more against the $99 indicative median. The margin widens with committed volume: at 500+ hours per month the rate is $1.22 per minute (retain $0.28), and at 2,000+ hours per month $1.20 per minute (retain $0.30). Any cap or out-of-hours loading above the planning basis is additional provider upside. The binding cap is effective 1 July 2026, pending ministerial determination, so these figures are indicative.

Ray or Rose responds calmly, encourages the client to call 000 or their nominated emergency contact, and keeps the conversation steady. After the call ends, the record enters the care manager review queue with priority context.

This is a feature consideration we take seriously. Ray and Rose are designed to be warm and consistent, but they do not represent themselves as human. If clients form a strong daily habit around the calls, that is good for them. We work with providers to set appropriate expectations in the client consent and onboarding process.

Ray and Rose speak clearly, at a measured pace, with an Australian accent. The system can be configured to increase speaking volume and reduce speaking speed per client. For clients with significant hearing impairment, suitability is assessed case by case with the care manager.

After each call, topics discussed, follow-up notes, and memory for the next conversation are stored and passed to the next call session as context. This is not infinite transcript replay. It is a curated memory summary that Ray uses to personalise each subsequent conversation.

Access is controlled at the provider level. Care managers you onboard to the dashboard have access to client records within their assigned cohort. You control who sees what. Calling Round staff have operational access for support and incident investigation, governed by our data handling agreement.

Call recordings, transcripts, and structured summaries are retained for the duration of your provider agreement plus a 12-month wind-down period to accommodate audit obligations. On contract termination, you receive a full data export before deletion. Specific retention periods can be negotiated for compliance requirements.

You receive full data export in a standard format (JSON, CSV). We carry business interruption insurance. Our infrastructure is cloud-hosted with no single-provider dependency. We are committed to providing 90 days notice in any wind-down scenario.

Once the pilot evaluation is complete and terms are agreed, full deployment typically takes 4 to 6 weeks depending on client volume. The main variable is care manager capacity to complete client profiles. We can provide support resources for larger cohorts.

Yes. We can run a very small proof-of-concept (5 to 10 clients) before a formal pilot agreement. This is typically done in the first 2 to 3 weeks after the scoping call and is designed to let your care team and clients form a view before any broader commitment.

Yes. Residential Care is the direct-pay entry point. Home Care is the reimbursed path under Support at Home. The call frequency, funding path, and pricing differ by segment, but the provider output is the same: a call summary your team can read.