A weekly call for every client, and the note already written when your team opens it.
Ray and Rose phone the people in your care for an unhurried chat. What came up is waiting for care team review afterwards, in plain language, with the service record for the contact beside it.
Older people have been taking these calls in testing since June 2026. Put a number into the demo and Ray rings it, so you can hear the call and read what it produced before you talk to anyone. Rather send a question first? Write to us.
Records stay in Sydney
Client profiles, calls, and summaries are stored in AWS ap-southeast-2. Client data is never used to train third-party AI models.
Privacy Act 1988
Data handling aligns with the Australian Privacy Act 1988 and the thirteen Australian Privacy Principles.
Aged Care Act 2024 record-keeping
Call summaries and structured notes support provider documentation. Every record is timestamped and searchable in the dashboard.
Works on the phone they already answer
Calls reach a landline or a mobile, so there is no hardware to buy or install, and nothing for a resident to learn.
Your team reads the record, never the recording.
Nobody has to listen back to find the one thing that mattered. Each call comes back as a short account of how the person was and what they chose to share, written the way a care worker would hand it over.
The same record carries the service evidence for the contact. Your care managers read it in the dashboard, where every call for a client sits in one place.
Built for the systems Australian aged care providers run: AlayaCare, Lumary, Person Centred Software, etc. Writing the record into one of those is part of a pilot rather than something running today.
Margaret W. · Monday 9:14am · 12 minutes
Illustrative
Margaret walked out to the letterbox this morning and was pleased with herself about it. The hip is still stiff. Her daughter is visiting on Saturday and she is looking forward to it.
Worth following up. She asked whether the Saturday call still suits while her daughter is there.
Carried into next week. Ask how Saturday went, and whether the hip is any easier.
The setting changes what you are buying.
Residential care
Engagement recorded against every resident.
A weekly call reaches residents whose families live far away or whose visitors have thinned out, and every one of those calls writes an engagement record against the resident. That is evidence your quality reporting needs anyway, produced by something the resident enjoys rather than by another form.
Home care
Funded contact with the record already prepared.
Support at Home reimburses social support, and claims settle in 15-minute blocks. Calling Round delivers the contact and prepares the summary and the service evidence behind it, so the funded work and the paperwork it depends on arrive together.
A pilot is small enough to run beside the work you already have.
Step 1
Pick the first cohort
One wing, or a small group of home care clients where social contact is already in the care plan.
Step 2
Load what makes the call land
Preferred name, what they like talking about, and the subjects to leave alone. Hearing and pacing notes go in the same profile.
Step 3
Ray or Rose phones
The person answers their own phone and has a chat. Your staff have nothing to set up on the day and nothing to hand out.
Step 4
The record arrives
Summary and service record waiting for care team review after each call, without anyone listening back.
Ray and Rose say they are an AI, the first time anyone asks and every time after.
They phone for a chat, not to check up on anyone. They remember what came up last week and ask after it, which is what makes the second call better than the first.
On a call to a United States number, where someone describes something happening right now that sounds like a medical emergency, Ray stays on the line and tells them to call 911. Where someone sounds hopeless, Ray takes it seriously and offers the 988 Suicide and Crisis Lifeline. The services Ray names follow the country of the number being called.
Ray responds to what the person says and leaves the judgment to your team, and the concern goes into the note your care team reads.
Care decisions stay with your team, and so does governance. Calling Round is the supplier, not the provider.
Bring the awkward questions. They are the useful ones.
Fifteen minutes with Darius, who runs Calling Round from Melbourne and who built a paediatric service that cared for 50,000 children across five clinics before this. If a written answer suits you better, the enquiry form reaches the same person.