Social calls that keep clients and residents connected, with care records updated automatically.
Calling Round helps aged care providers run regular phone conversations across Residential Care and Home Care. Each call is summarised and written back to the client or resident record, with a summary your care team can use.
Residential care needs engagement records. Home care needs funded calls delivered.
Both teams are trying to protect the same thing: regular human contact that can be reviewed, trusted, and carried forward in the care record.
Residential Care
Residents get regular conversation by phone. The facility gets an engagement record without tablets, robots, or another staff workflow.
Home Care
Clients get funded social support by phone. The provider gets the call summary, the facts that came up, and billing evidence prepared for review.
The call feels familiar. The care record is ready for review.
Ray9:14 am
Hi Margaret, it's Ray calling round. How are you going this morning?
Margaret9:14 am
Oh, not bad. Hip's a bit stiff still.
Ray9:15 am
Sorry to hear that. You mentioned it yesterday. Have you managed to do the stretches your physio recommended?
Margaret9:15 am
I tried to. I still walked to the letterbox though.
Ray9:15 am
Good on you. That counts. What did the physio say about keeping up the walking?
Margaret9:16 am
He said to keep it up as long as it doesn't get worse. A short walk every morning is better than nothing.
Ray9:16 am
That sounds like sensible advice. And is Sarah's visit still on for Saturday?
Margaret9:17 am
Yes, she is. I'm quite looking forward to it.
Ray9:17 am
I bet. Have you two decided what you'll do while she's there?
Margaret9:18 am
We thought we'd go to the garden centre. I've been meaning to get some new pots for the front step.
Ray9:18 am
That sounds lovely. Last time you mentioned the Iceberg roses out the front were doing well. Are they still going?
Margaret9:19 am
Oh, beautifully. Nearly finished now but they've been gorgeous. I keep meaning to take a photo.
Ray9:20 am
Worth doing while they're still there. Well, you've got the walking habit going and something nice to look forward to on Saturday. That's a good combination.
Margaret9:21 am
It is, isn't it. Thanks for ringing, Ray. It's always a nice start to the morning.
Margaret's call ran 12 minutes. She's managing ongoing hip stiffness but reported she walked to the letterbox this morning and seemed pleased about it. She is looking forward to her daughter Sarah's visit on Saturday.
Followup
Margaret asked whether Ray would still call on Saturday when Sarah is visiting. Worth noting in the family contact log.
Memory for next call
Hip still stiff but improving. Walked to letterbox. Sarah visiting Saturday. Ask how it went.
Each call creates a plain-English summary with the facts that came up, ready for the care team to read before the next task takes over.
Try a live call →Keep residents and clients connected, with the record ready for review.
Residential teams use weekly AI calls to create engagement records without adding hardware. Home Care teams use the same AI call flow while the SAH funding interpretation pilot tests reimbursed telephone check-ins.
Residential Care
AI-delivered calls
AI-delivered weekly calls create resident engagement records for care team review. The provider pays directly, with no SAH billing dependency.
Home Care
AI telephone check-ins
AI-delivered telephone check-ins create the same call summary, facts, and billing evidence while the SAH funding interpretation pilot is in progress.
The call updates four records before staff review.
Memory system updated
Topics, preferences, follow-ups, and relationship context carry into the next call.
Conversation record written
Summary, the facts from the call, duration, and timestamp are structured for the care team.
Compliance evidence logged
Consent, call outcome, service context, and audit-ready metadata are preserved against the client record.
CMS record updated
The provider system receives the record through CMS writeback or export, so the call does not disappear into a transcript.
Provider economics
Residential pilots are direct-pay. Home care minutes can be reimbursed.
Residential Care pilots are scoped around the facility, resident cohort, call frequency, and care-team review workflow.
Home Care pilots use AI-delivered telephone check-ins under the SAH funding interpretation pilot. The provider economics depend on per-minute reimbursement, answer rate, and care-team review capacity.
Residential
Direct provider fee.
Scoped to the pilot cohort and facility workflow.
Home Care
Per-minute call processing.
Built around Support at Home billing evidence.
Home Care economics
Illustrative Support at Home provider margin, billed in 15-minute blocks.
500+ committed · AUD $1.22/min · 500 hrs/month
Annual margin
$100,800
Daily 10-min calls · planning basis AUD $90/hr ($1.50/min) · indicative median $99/hr. Indicative basis. The binding SAH price cap is effective 1 July 2026, pending ministerial determination.
What your care team gets back from every conversation.
Calls build from the last conversation
The record preserves topics, preferences, and follow-ups, so the next call can continue from what the person already shared.
Care managers get usable context
Every call produces a summary and the facts that came up, ready for the care team. The point is not more notes. It is better context.
Records hold up after the call
Timestamped call records, transcripts, and call notes stay searchable by person and date, so the detail is there when the care team needs it.
One place for the care team
Care managers can see recent calls and unresolved follow-ups before they open the full record.
Family summaries stay warm
Optional family updates can share what was discussed and what might be worth mentioning next, without exposing raw notes or internal records.
Australian data handling
Client profile data, summaries, and call notes are stored in Sydney-region infrastructure, with provider access controls and exportable audit history.
Pilot workflow
Start with one cohort, then widen what works.
01
Start with one cohort
Choose the facility, wing, or Home Care client group where regular social contact and better records would prove the most useful.
02
Add the client context
Name, interests, family, things to avoid, preferred call time, and any care context that helps Ray or Rose hold a better conversation.
03
Deliver the call
Calling Round places the AI call. The client or resident answers the phone and talks, while call summaries arrive in the dashboard after each call.
04
Review the record
The summary and the facts from the call arrive in the dashboard and can be written back to your CMS for care team review.
The approach
Warm, regular company, and a simple summary of each call.
Calling Round is companionship for older people. Ray and Rose have a genuine, unhurried conversation, and the relationship grows over regular calls. After each call, the people who care about them get a plain summary of how the chat went and the things that came up. The provider decides what matters and what to do.
Built by a healthtech operator.
Read the full story →“My parents are lucky. They both have someone at home to support them. Millions of older Australians don't. Calling Round is how a care team can keep a regular record of the people they are responsible for, without asking staff to become a calling department.”
Exits
Sold to Autodesk · 2014
Sold to Johnson & Johnson · 2017
Capital raised
$40M across healthtech ventures
Healthcare scale
50,000+ children cared for during COVID via Brave Care
Y Combinator
W10 · S19 · S24
Three batches across fourteen years
Common questions
What providers ask before starting a pilot.
Is Calling Round a medical device?
No. Calling Round creates conversation records and provider workflow infrastructure. It is not a medical device, not a diagnostic tool, and not a replacement for medical care. Providers retain governance and decide what to do with any record they review.
How do you handle urgent situations during a call?
Ray is trained to respond calmly if a client expresses urgent distress. The protocol is to provide reassurance, encourage the client to call 000 or their emergency contact, and place the call record into the care manager review queue. Ray does not make care decisions.
What does pricing look like?
Residential Care pilots are priced as a direct provider fee. Home Care uses metered per-minute pricing, starting at AUD $1.25 per minute and stepping down with committed volume. SAH minutes bill in 15-minute blocks against an indicative $99/hr reimbursement, with the binding cap effective 1 July 2026 pending. Final pilot pricing is confirmed in the scoping conversation.
How long is the onboarding process?
The first calls begin after provider sign-off, dashboard setup, care manager training, and client profile configuration. Your care managers supply the context. Calling Round handles the call workflow and record preparation.
What happens if a client doesn't want to talk to Ray?
Clients are never obligated to engage. If a client consistently declines or asks not to be called, the care manager removes them from the schedule. Client consent and comfort is the provider's responsibility, the same as with any companion service.
Can we white-label the service under our own brand?
Yes. Ray and Rose can be introduced to clients under your organisation's name. The companion may carry a different name aligned to your brand. The care manager dashboard operates under your branding. Calling Round is not visible to clients or families unless you choose otherwise.
What about clients with dementia or cognitive decline?
Calling Round is not appropriate for clients with moderate to severe dementia, where conversational context does not hold reliably across calls. For clients with mild cognitive changes, suitability is assessed case by case. The care manager determines appropriate enrolment; we can provide guidance from our pilot experience.
How is client data stored and who has access?
All client data is stored in Sydney-region infrastructure. Transcripts, call notes, and summaries are visible only to authorised care managers within your organisation. Calling Round does not share client data with any third party. Data handling aligns with the Australian Privacy Principles.
Do you integrate with our existing CCM system?
The default deployment uses a standalone dashboard. Webhook integration is available for care management systems that support incoming data. Named integrations with Lumary, VisiCare, and CareVision are in development. Contact us to discuss your system's requirements.
What languages are supported?
English only in v1. Ray and Rose are optimised for Australian English vernacular and idiom. Non-English support is on the roadmap for Year 2, starting with Mandarin and Italian, the two most common languages among older aged care clients and residents after English.
Schedule a walkthrough.
Every first call is with Darius, the founder. You will leave with a clear picture of which pilot path fits your organisation, what the first cohort should look like, and what the economics are.